From Repetitive Tasks to Reliable Automation
We partner with you to solve real-world operational challenges, turning painful processes into scalable, intelligent solutions.
Solutions for Managed Service Providers (MSPs)
We help you build automation that works with your existing RMM and PSA tools to increase margins, ensure consistency, and scale your services effectively.
Streamlining Complex Client Onboarding
The Challenge: While your RMM handles agent deployment, true onboarding involves tasks across multiple systems: creating Microsoft 365 users, assigning licenses, configuring client-specific applications, and updating PSA records. This multi-system process is often manual and inconsistent.
Our Approach: We can design a centralized orchestration script (using PowerShell or Python) that securely connects to the necessary APIs. This workflow can be triggered once, automating the entire process from start to finish, ensuring no step is missed and your client is ready for service in record time.
Enforcing Service Standards at Scale
The Challenge: Your RMM is great for deploying scripts, but how do you continuously audit and enforce your own best practices for security and performance across hundreds of endpoints without creating constant noise or manual work?
Our Approach: We can leverage configuration management tools like Ansible to define a "desired state" for your clients' environments. This allows you to not only deploy configurations but also run regular, non-intrusive audits to detect drift and automatically remediate misconfigurations, proving your value through proactive management.
Automating Multi-Source Value Reporting
The Challenge: Creating a compelling Quarterly Business Review (QBR) requires manually pulling data from scattered sources: your PSA for ticket stats, your RMM for uptime, your backup portal for success rates, and your security dashboard for threat counts.
Our Approach: We can build automated reporting tools that query the APIs of these disparate systems. The solution gathers all the relevant data and assembles it into a single, professional report, freeing up your senior technicians and clearly demonstrating the comprehensive value you provide.
Solutions for IT Operations Teams
Reduce alert fatigue, shorten resolution times, and empower your team to focus on engineering instead of firefighting.
Automated Diagnostics & Incident Enrichment
The Challenge: A critical alert fires. Your support runbook lists 10 manual steps a technician must perform to gather diagnostic info (check service status, pull recent logs, test connectivity) before they can even start fixing the problem.
Our Approach: We help you implement event-driven automation. When the alert fires, a workflow is triggered automatically to perform those diagnostic steps. The results are then appended directly to the incident ticket. Your technician receives an *enriched* alert with all the data they need, turning 15 minutes of triage into 15 seconds of review.
Building Self-Healing Capabilities
The Challenge: The on-call engineer is paged at 2 AM for a common, predictable issue like a crashed application service or a disk filling up with temporary log files.
Our Approach: We can build automated runbooks that are triggered by specific alerts. For a crashed service, the system can attempt a restart. If successful, the ticket can be automatically resolved. For a full disk, the system can run a cleanup script. This moves your team from reactive to proactive, fixing problems before they impact users and preserving engineer focus for true emergencies.
Secure & Auditable User Lifecycle Management
The Challenge: Manually provisioning and de-provisioning user accounts across Active Directory, Azure AD, your HRIS, and other SaaS applications is slow and creates significant security risks if a step is missed during offboarding.
Our Approach: We can design and implement a workflow that uses your HR system as the source of truth. A new hire automatically triggers the creation of all necessary accounts, and a termination triggers a complete, auditable de-provisioning process that revokes all access, closing critical security gaps and satisfying compliance requirements.
Have a Unique Challenge? Let's Solve It.
These examples are just the beginning. Our expertise lies in understanding your unique operational problems and architecting the right automation to solve them. Let's start a conversation.
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